Last Updated: November 11 2025

This Privacy Policy governs how your personal information is collected, used, shared and protected when you visit and interact with the website https://www.refpet.com/ (the “Website”). By using the Website you agree to the collection and use of information in accordance with this policy.

Who We Are

The Global Refining & Petrochemicals Congress is organized by The Energy and Climate Initiatives Society (ENCIS) and co-organized by ITEN Media (collectively referred to as “we”, “us”, or “our”).

Our objective is to provide a collaborative platform for industry participants to share knowledge, research developments, and best practices in the refining & petrochemical sector.

If you have questions regarding this policy or your data, you may contact us (details in Section 10).

Information We Collect

Personal Information

We collect personal information you voluntarily provide when you register, submit an enquiry, request a brochure, book a stand, submit an abstract, contact us or engage in other interactions on the Website. Such information may include:

• Name
• Company / Organisation
• Job title / designation
• Email address
• Phone / mobile number
• Postal address (when requested)
• Payment or registration details (if applicable)
• Abstract or content submission details (if applicable)

Non-Personal / Automatically Collected Information

We may also collect information automatically when you access the Website, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited and time spent
• Referring/exit pages
• Cookies and tracking data
• Usage analytics and behaviour data

How We Use Your Information

We use the collected information for purposes including:

• Processing event registration, enquiries, stand bookings, abstract submissions and related services.
• Providing you with information about the event, updates, promotional offers, partner/exhibitor information.
• Improving our Website, services and user experience.
• Analytics and internal reporting, to better understand how users interact with the Website.
• Complying with legal obligations or enforcing our terms of service.
• Securing, maintaining and protecting our Website and activities.

We do not sell your personal information to third parties for their marketing purposes.

Sharing of Information

We may share your personal information in the following circumstances:

• With service providers or partners performing functions on our behalf (e.g., registration platform, payment processors, logistics, mailing services) who are bound by confidentiality and restricted usage.
• With sponsors, exhibitors or partners of the event if you opt-in or agree to your details being shared for networking or event-related purposes.
• With law enforcement, regulatory or governmental authorities if required by law, or in order to protect rights, property, safety of participants.
• With your explicit consent.

Cookies & Tracking Technologies

Our Website uses cookies, web beacons, analytics tools and tracking technologies to understand usage patterns, improve functionality and personalise user experience. You can typically disable cookies via your browser settings (though this may affect certain features of the Website). By continuing to use the Website you consent to our use of cookies and tracking technologies as described.

Data Security & Retention

We implement reasonable technical and organisational measures to safeguard your personal information against unauthorized access, loss, misuse or alteration. However, no system is completely secure and we cannot guarantee absolute protection.

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy unless a longer retention period is required by law. When the information is no longer required, we will securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal information:

• Access: request access to the personal data we hold about you.
• Correction: request to update or correct inaccurate or incomplete data.
• Deletion: request deletion or removal of your personal data (subject to legal or contractual restrictions).
• Objection: object to certain processing of your data (for example direct marketing).
• Withdrawal: withdraw your consent for certain processing activities.

To exercise any of these rights, please contact us using the contact details provided above. We will respond within a reasonable timeframe and in accordance with applicable laws.

External Links

Our Website may contain links to third-party websites, including sponsors, exhibitors, partners or external resources. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of each site you visit.

Children’s Privacy

Our Website and services are not directed toward children under the age of 16 (or the age applicable under your jurisdiction). We do not knowingly collect personal information from children without parental consent. If you become aware that a child under the applicable age has submitted personal information without consent, please contact us and we will take steps to delete that information.

Changes to this Privacy Policy

We may update or modify this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top. Continued use of the Website after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

The Energy & Climate Initiatives Society (ENCIS)

Plot No. 33, Janki House, 4th Floor, Sector-12A, Dwarka, New Delhi – 110075, India

Tel: +91 11 45444404

Email: info@encis.in

Website: https://www.refpet.com/contact.php

Thank you for visiting and engaging with our website.